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vertus77 Legal Terms for Your Account

We keep your legal terms in one place so you can check access, data handling, and account changes without chasing separate pages.

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CONTACT PATHS

Policy Help by Live Chat

If a policy point is unclear, send us a message before you move funds or ask for an account change.

Live Chat Open chat from the login screen when you need a quick check on legal access, account data, or a payment reference. We keep the thread with your case so you do not repeat yourself.
Email Send a written request with your account name, registered phone, and the change you want. Email works well for corrections, retention questions, and access issues that need a clear record.
In-Account Ticket Use the ticket form after login if you want the request linked to your account history. It helps us verify identity before we touch sensitive data or approve a change.
DATA AND ACCESS

Device Checks and Data Retention

We keep this policy practical: collect only the details we need to open, verify, and support your account, then hold them for the period needed by the request or local law.

Data Use

We use your login name, contact number, device details, and payment reference only to run the account, check access, and answer legal requests. We do not keep more than we need for that purpose.

Cookies

Cookies remember session state, language, and the last verified browser. If you clear them, you may need to enter details again on Chrome on Android or Safari on iPhone before we let the account continue.

Account Security

Use a private password, one device you control, and a verified contact number. If we spot a new device, we may ask for a quick confirmation before we let sensitive changes go through.

Retention

We keep support logs and payment references only as long as the request, audit trail, or local rule requires. When the retention window ends, we remove or anonymise what we no longer need.

Request Changes

If your phone number, email, or payment detail changes, send the request from your registered account and name the field you want corrected. We will check the record before we update it.

Contact Us

For access, data, or correction requests, use live chat or email and include your account name, a contact number, and the issue in one message. That lets us route it to the right team quickly.

Questions on Access and Data

These are the questions we hear most when you want to check access, corrections, or stored data. We answer them in plain terms and keep the same rule set for desktop, mobile, and the login screen. If your situation depends on local law, region access, or a payment record from DANA, OVO, GoPay, or QRIS, contact us from your registered account so we can verify the details.

Yes, where local law permits access. We still check the account details, device, and contact information before the first login so the record matches the person using it.

We keep the details needed to run the account, support the request, and meet local retention rules, such as login name, contact number, device markers, and payment references linked to DANA, OVO, GoPay, or QRIS.

Send the request from your registered email or in-account ticket, name the field you want changed, and include enough detail for us to match the account. We reply in the same thread.

Cookies hold session state, language choice, and the last verified browser so you do not repeat simple checks. If you clear them, the next login may ask you to confirm again.

A new phone or laptop can trigger an extra check on the login screen. That protects the account and helps us confirm the request before any sensitive change moves forward.

Use live chat for quick checks, email for written requests, or the in-account ticket for anything tied to a specific account. Add your login name and a reachable contact number.

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