Reference

What This Privacy Policy Covers

We spell out what we collect when you open an account, send a request, or move funds through DANA, OVO, GoPay, or QRIS.

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CONTACT CHANNELS

How to Reach Our Privacy Desk

If you want to question a record tied to your account, we keep two contact paths open: in-account chat and the privacy mailbox.

In-account chat Open chat from your account page and send the email or phone number tied to the request. We use that channel for quick access, correction, and status updates, and the thread stays linked to your record.
Privacy email Use the mailbox when you want a written trail for a copy request, correction, or erasure request. Add the account identifier and any DANA, OVO, GoPay, or QRIS reference we should match.
Account form The form in your account settings is the cleanest way to ask for a data copy or update contact details. We verify ownership first, then send the result back through the same channel.
RECORD CARE

How We Protect Your Records

We keep the policy practical: collect only what we need, log changes, and link each request to the account that made it.

Data minimisation

We keep the fields needed to open and service your account: contact details, login history, device type, and payment references. We do not add extra profiling fields unless you ask us to handle a request or a dispute.

Cookies

Session cookies help us remember your login on Chrome, Safari, and Android browsers. If you clear them, you may need to sign in again and confirm a device one more time before the session continues.

Account security

For changes to your records, we verify the email or phone on file before we touch anything. That check protects against unauthorised edits, and it also helps us keep a clean audit trail for your account.

Retention

We keep request logs only as long as needed to resolve the issue, meet local law, or settle an open dispute. After that, the related record is archived or removed from active handling.

Correction requests

If a detail is wrong, send the exact field, the correct value, and the date you want us to review. We update the record after verification and confirm the change in the same channel.

Who to contact

For access, correction, or erasure questions, use the privacy mailbox or in-account chat so the request lands with the right team. If a local rule changes what we can do, we follow that rule.

Common Questions About This Policy

These are the questions we hear most when you want to see, correct, or limit the record we keep about your account. We answer using the same rules we apply inside the account area: verify ownership first, explain what is stored, and keep the process tied to local law. If your request involves DANA, OVO, GoPay, or QRIS references, we match the payment trail before we make changes.

We keep the contact details you submit, your login history, device type, and any payment reference tied to DANA, OVO, GoPay, or QRIS. We use those records to service your account and confirm requests.

Yes. Send the request from the email or phone number on file, and we will return the copy through the same channel after ownership checks. If a local rule limits a field, we explain that limit clearly.

Tell us the exact field, the correct value, and the date you want us to review. We verify the request against your account record first, then update the file and confirm the change in chat or email.

We keep records only for the time needed to run the account, answer the request, meet local law, or settle an open dispute. After that, the related file is archived or removed from active handling.

No. Session cookies help us keep you signed in and remember language or device settings. Payment details are handled in the account record and are matched separately against DANA, OVO, GoPay, or QRIS references.

You can send the request from outside Indonesia, but any access or eligibility decision depends on local law and is available only where local law permits. We will still explain what we can review and what we cannot.

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